A complaint was raised at work. Who investigates it?
Infinity Legal conducts neutral workplace investigations in Toronto. We look at the facts, reach a conclusion, and advise you on what it means.
When a workplace needs an investigation
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A complaint of harassment
An employee says they were harassed and the organization needs to respond properly.
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A complaint of misconduct
Someone raised a concern about behaviour at work, and leadership needs a fair look at what happened.
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Other formal complaints
A policy was broken, a concern was raised, or a complaint was filed, and the organization needs an answer it can stand behind.
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You'd rather not investigate it yourselves
When the people involved report to you, or you work closely with them, an outside investigator keeps the process fair.
What a neutral investigation means
Kris-Andre is a neutral party. He doesn't take a side. He looks at what happened, reaches a conclusion based on the facts, and advises the client who retained him.
An investigation is not advocacy. The investigator doesn't represent the person who complained or the person complained about.
Before you start
Write down what the complaint is and who is involved. Keep the original complaint and any policies that apply. Don't start questioning people before the investigator is in place, so the process stays fair.
How an investigation works
You tell us what happened. We confirm what needs investigating and what you're asking us to decide.
We agree on the scope. In writing, before we start.
We gather information. We review documents and speak with the people involved.
We reach a conclusion. Based on the facts and the policies or law that apply.
We advise you. We explain what we found and what your options are.
We will tell you what we found, even when it's difficult. We can't promise a particular outcome.
If you’re part of an investigation
You may have been asked to take part in an investigation, either because you made a complaint or because one was made about you.
The investigator is neutral and doesn't represent either side. If you want someone on your side, that's separate advice.
How fees work
Workplace investigations are billed as a professional service.
“Highly attentive to the details, he came with in-depth knowledge and laid out the groundwork and framework for what direction we should take.”
— Michelle P.
Common questions
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It depends on how many people are involved and how much information there is.
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Partly. We keep what we learn about the organization that hired us confidential. But what people tell us in an interview is not confidential from that organization. We interview everyone involved, then give the organization a written report of our findings. If you are interviewed, expect that what you say may appear in the report.
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No. A neutral investigator doesn't represent either party.
